Cancel Regular Tuition


1. Cancellation notice required for waiver of fee

To cancel a lesson during term time:

2 working days’ notice (Mon-Fri by 6pm, Sat by 5pm) excluding Sundays and Public holidays.

To cancel a lesson during holiday periods: (see note 1)

Cancellation needs to be received by the deadline issued on the Holiday Questionnaire Reply Slip

2. Cancellation of a lesson without proper notice

The lesson will be charged at the full rate.

3. Rearranging a regular lesson

If proper notice is given, AMG will try to rearrange a lesson. Only the rearranged lesson will be charged.

4. Cancellation due to illness (see note 3 below)

AMG should be notified in advance of the lesson time.

Waiver of the lesson fee is discretionary, but parents should provide a doctor’s note on the day of the missed lesson for consideration.

If AMG does not hear from the parent/guardian of the unwell student before the lesson start time, the lesson will be charged at the full rate.

5. Cancellation by AMG

Should a lesson be cancelled by AMG due to illness of a tutor, the lesson fee will not be charged. We will try our best to offer a rearrangement if this is possible.

 

Important Extra notes:

1. Please note that during holiday busy periods (Christmas, Spring Half-Term (Chinese New Year), Easter, May Half-Term, Summer and Autumn Half-Term) regular students will be asked to cancel/retain their lessons across that period in advance. This is so that we can accurately predict the number of teaching hours that we can offer to our overseas students who return from the UK. All parents will be asked to complete a ‘Holiday Questionnaire Reply Slip’. The deadline for response is usually two weeks before the start of the holiday period. Lessons cancelled after the deadline will be charged.  

2. Should the student arrive to the lesson 30 minutes or more after its timetabled start, AMG reserves the right to cancel the lesson on that day. Parents will be informed immediately, and the student advised to return home. The lesson will still be charged. We advise students to be on time.

3. Note that prearranged doctor’s appointments and non-emergency dental and orthodontic appointments are not considered illness.

4. Inclement Weather Policy

A cancellation is not required when a Typhoon Signal 8 or higher is in force, or a Black Rain Storm Warning is in force. Two hours after the lowering of these signals, lessons will recommence and the normal cancellation policy will apply.

The hoisting of lesser signals will not affect our timetables.

Booking and cancelling tuition for pupils based overseas

The following describes our company’s policy on booking and cancelling lessons for ‘holiday’ pupils. Please read it thoroughly before you sign towards its acceptance on your booking form.

On receiving your completed enquiry form, we will prepare a suggested schedule for the holiday period, and email it to you for your approval. Until we receive confirmation in writing that the schedule is acceptable, the lessons will not be regarded as having been booked, and we shall consider ourselves free to offer the times to other students.

Once your written confirmation has been received, the lessons will be reserved for you absolutely, and an invoice will be issued. Please note that confirmed lessons must be paid for even if they are not taken up by the student, irrespective of the amount of notice given.

 

1. Who should book and cancel lessons?

All bookings and all cancellations must be made by the account holder (normally a parent or a company). Bookings and cancellations made by the student cannot be accepted without confirmation from the account holder. All changes to agreed lesson timetables must be made or confirmed in writing, by fax or e-mail.

 

2. Cancellation due to illness (see note 1)

Parents should inform AMG in advance of the lesson that will be missed due to illness.

Waiver of the lesson fee is discretionary, but parents should provide a doctor’s certificate by fax or email on the day the lesson is missed in order to qualify.

3. Lessons missed due to inclement weather

p>All affected lessons are automatically cancelled for the period when the Typhoon Signal Number 8 or higher or the Black Storm WArning is in force. If no suitable rearrangement time can be found, the lesson fee will be refunded in full. Please see Bad Weather Policy for further details

 

4. Cancellation by AMG

Should a lesson be cancelled by AMG due to illness of a tutor, the lesson fee will not be charged. We will try our best to offer a rearrangement if this is possible.

Extra notes

Note that prearranged doctor’s appointments and non-emergency dental and orthodontic appointments are not considered illness.